Trial Policy

 We are currently working on a new retail dealer network but as an individual player you can order directly from our website.  It would be our pleasure working with you on the selection of a new mouthpiece. We want you to be able to try our saxophone mouthpieces and by ordering direct from our website, you may do so in the convenience of your own space.  We offer a 10 day trial period that begins not when  you make your purchase, but the day you actually receive your order.  This allows you to try the mouthpieces in the privacy of your own home, without distractions, in an environment that you create.  

If you are not satisfied with your purchase, you may return the mouthpiece(s) (original packaging), in new/clean, unmarked condition, for a refund. Use a delivery service of your choice such as US Postal Service or UPS.

• Please use a tooth patch to prevent toothmarks/scratches.(where applicable)

• If you purchase multiple mouthpieces  and keep at least 1 of them,  there are NO restock fees. We ship free in the USA on orders over $100!

• If you purchase just 1 mouthpiece (soprano, alto, tenor, baritone) and return it for refund, there is a $20 restock fee for USA orders, $25 for International orders. 

• If you purchase 1 mouthpiece and wish to exchange to a smaller/larger size or different model, please contact us first by email (info@ponzolmouthpieces.com) to discuss exchange options.

• If you purchase multiple mouthpieces and return all  of them for refund, the designated restock fee of $20/$25 may apply to each mouthpiece, depending on condition of arrival.  Kindly remove tooth patches prior to returning them.

Our return address:   

Ponzol Mouthpieces

8511 B Refugee Rd.

Pickerington, OH 43147

614.920.9580